Aurilah Pets
Terms & Conditions, Policies & Legal Information
Last updated: 25th January 2026
Aurilah Pets is a boutique pet products brand and is the trading name of Pet Goods LTD, which forms part of the Aurilah LTD group of companies.
By accessing our website, purchasing products, or engaging with Aurilah Pets, you agree to the terms set out below.
1. Terms & Conditions
1.1 About Aurilah Pets
Aurilah Pets curates and sells luxury pet products, which may include:
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Dog collars, leads, and harnesses
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Pet beds and comfort items
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Toys and accessories
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Other pet lifestyle products
1.2 Eligibility
Purchases may be made by:
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Adults aged 18 years or over
Parents or guardians are responsible for purchases made for minors.
1.3 Product Information
We take reasonable care to ensure product descriptions and photographs are accurate.
However:
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Colour, texture, and finish may vary slightly due to lighting and device screens
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Products may differ slightly from images where manufacturers update designs
1.4 Pet Safety & Supervision
All pet products should be used under appropriate supervision.
Aurilah Pets is not responsible for:
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Injury caused by misuse
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Damage caused by chewing, pulling, or wear and tear
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Choosing an unsuitable size or product for a specific pet
It is the customer’s responsibility to select products appropriate to their pet’s size, temperament, and behaviour.
2. Privacy Policy
2.1 Data We Collect
We may collect:
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Name and contact details
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Delivery address
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Payment information
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Order history
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Customer communications
2.2 How We Use Your Data
Your data may be used for:
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Order fulfilment and delivery
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Customer support
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Administrative and legal purposes
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Marketing communications (with consent)
2.3 Group Data Sharing
Aurilah Pets (Pet Goods LTD) operates within the Aurilah LTD group.
Certain information may be securely shared with Aurilah LTD for:
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Marketing and communications
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Brand insights and analytics
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Operational administration
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Legal and compliance purposes
Your data is never sold to third parties.
3. Accessibility Statement
Aurilah Pets is committed to accessibility and inclusion.
We aim to:
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Use clear, readable language
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Provide simple, accessible website navigation
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Offer support if accessibility barriers occur
If you experience accessibility issues, please contact us so we can assist where possible.
4. Refund & Returns Policy
4.1 Returns Eligibility
We accept returns in line with UK consumer law.
You may request a return if:
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The item is faulty
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The item is not as described
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The item arrives damaged
You must notify us within 14 days of receiving your order.
4.2 Return Conditions
Returned items must:
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Be unused and in original condition
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Be returned in original packaging where possible
For hygiene reasons, certain items may not be returnable unless faulty (for example, items intended for close contact use).
4.3 Refund Processing
Refunds are processed once the return is received and inspected.
Original delivery costs may not be refunded unless legally required.
5. Delivery Policy
5.1 Dispatch
Orders are dispatched within the timeframe shown at checkout or in product descriptions.
5.2 Delivery Services
Delivery is handled by third-party couriers or postal services.
Aurilah Pets (Pet Goods LTD) is not responsible for:
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Delays outside our control
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Delivery issues caused by incorrect customer address details
6. GDPR & Data Protection
Aurilah Pets (Pet Goods LTD) complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You have the right to:
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Access your personal data
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Request correction
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Request erasure where legally applicable
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Restrict processing
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Withdraw consent
Requests should be submitted via our official contact channels.
Identity verification may be required.
7. Complaints
Aurilah Pets aims to provide a high-quality and respectful customer experience.
If you wish to raise a complaint:
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Please submit your complaint in writing with full details
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We will acknowledge receipt within 5 working days
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We aim to resolve complaints fairly and promptly
Complaints relating to pet misuse, wear and tear, or product choice do not constitute grounds for refunds.
8. Governing Law
These Terms & Policies are governed by the laws of Scotland.
Any disputes shall be subject to the exclusive jurisdiction of the UK courts.
PET GOODS LTD
Contact
0141 255 2571
Company Number SC809764
Registered Address:
48 West George Street Glasgow, G2 1BP
Aurilah Pets is the trading name of PET GOODS LTD. Aurilah® is a registered trademark of Aurilah LTD. Used under licence with consent by its subsidiaries. © 2026 Aurilah LTD. All rights reserved.