Aurilah Marketing LTD
Terms & Conditions, Policies & Legal Information
Last updated: 15th January 2026
Aurilah Marketing LTD is a UK-based boutique marketing services provider and forms part of the Aurilah LTD group of companies.
By accessing our website, purchasing services, or engaging with Aurilah Marketing LTD, you agree to the terms set out below.
1. Terms & Conditions
1.1 About Aurilah Marketing LTD
Aurilah Marketing LTD provides boutique marketing services, which may include:
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Marketing strategy and planning
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Branding and positioning guidance
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Content and campaign support
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Copywriting and messaging support
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Marketing assets and digital deliverables
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Advisory sessions and consultations
Service availability may vary depending on client requirements and agreed scope.
1.2 Eligibility
Our services are available to:
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Adults aged 18 years or over
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Businesses and individuals purchasing for legitimate commercial use
1.3 Scope of Services
All services are provided based on
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The package purchased, or
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The scope agreed in writing prior to commencement
Unless explicitly stated in writing, Aurilah Marketing LTD does not provide:
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Ongoing marketing management
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Paid advertising management
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PR representation
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Website hosting or maintenance
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Legal or compliance advice
1.4 Client Responsibilities
To ensure deliverables can be completed on time, clients must provide
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Accurate information
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Timely approvals and feedback
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Required brand assets (where relevant)
Delays caused by missing information or delayed responses may impact delivery timelines.
1.5 Intellectual Property
Unless agreed otherwise in writing::
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All original marketing materials created by Aurilah Marketing LTD remain our intellectual property until paid for in full
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Upon full payment, clients receive a licence to use deliverables for their own business use
Clients may not:
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Resell created work as templates or products
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Distribute deliverables to third parties for commercial reuse
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Remove attribution in a misleading way if branding elements are involved
2. Privacy Policy
2.1 Data We Collect
We may collect:
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Name and contact details
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Email address
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Business information shared for service delivery
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Payment and invoicing details
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Project communications
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Website usage data
2.2 How We Use Your Data
Your data may be used for:
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Service delivery and client communication
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Project management and administration
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Legal, accounting, and regulatory purposes
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Marketing communications (with consent)
2.3 Group Data Sharing
Aurilah Marketing LTD operates within the Aurilah LTD group.
Certain information may be securely shared with Aurilah LTD for:
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Marketing and communications
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Operational administration
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Brand insights and analytics
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Legal and compliance purposes
Your data is never sold to third parties.
2.4 Confidentiality
Project discussions and client information are treated as confidential, except where disclosure is required by law.
3. Accessibility Statement
Aurilah Marketing LTD is committed to inclusion and accessible service delivery.
We aim to:
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Communicate clearly and respectfully
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Provide content in accessible formats where reasonably possible
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Offer reasonable adjustments upon request
If you have accessibility requirements, please let us know prior to booking or purchase so we can accommodate where possible..
4. Refund & Returns Policy
4.1 Digital Programmes
Due to the personalised nature of marketing services:
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All services are non-refundable once work has commenced
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Completed deliverables are non-refundable
Refunds are not available for:
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Change of mind
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Delays caused by client non-response
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Scope misunderstandings where the agreed deliverables were provided
If a service cannot be delivered due to an issue on our part, an appropriate resolution may be offered.
5. Cancellations
5.1 Client Cancellations
5.1 Client Cancellations
If a client cancels before work begins:
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A refund may be issued at our discretion, minus any administrative fees
If a client cancels after work has begun:
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No refund will be provided
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Any completed work may still be delivered depending on the stage reached
5.2 Provider Cancellations
If Aurilah Marketing LTD needs to cancel a booked service, you will be offered:
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A rescheduled service, or
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A refund where appropriate
6. Delivery Policy
6.1 Delivery of Services
Services may be delivered through:
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Online sessions
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Written strategy documents
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Digital assets
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Email delivery of deliverables
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Secure download links
Delivery timelines depend on the service purchased and will be agreed in writing prior to work commencing.
6.2 Client Review & Approval
Clients must review deliverables in a timely manner.
Delays in review may delay project completion.
7. GDPR & Data Protection
Aurilah Marketing LTD complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You have the right to:
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Access your personal data
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Request correction
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Request erasure where legally applicable
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Restrict processing
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Withdraw consent
Requests should be submitted via official contact channels.
Identity verification may be required.
8. Complaints
Aurilah Marketing LTD aims to deliver a professional, calm, and respectful client experience.
If you wish to make a complaint:\
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Please submit your complaint in writing with full details
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We will acknowledge receipt within 5 working days
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We aim to resolve complaints fairly and promptly
Complaints relating to subjective marketing preferences do not constitute grounds for refunds once deliverables have been provided.
8. Governing Law
These Terms & Policies are governed by the laws of Scotland.
Any disputes shall be subject to the exclusive jurisdiction of the UK courts.
AURILAH MARKETING LTD
Contact
0141 255 0974
Company Number SC873426
Registered Address:
48 West George Street Glasgow, G2 1BP
Aurilah® is a registered trademark of Aurilah LTD. Used under licence with consent by its subsidiaries. © 2026 Aurilah LTD. All rights reserved.