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Aurilah Jewellery Terms and Conditions

Terms & Conditions

Last updated: 13th January 2026

Aurilah Jewellery is a boutique jewellery brand operating under Aurilah LTD, a UK-based holding company.
By accessing our website, purchasing products, or engaging with Aurilah Jewellery content, you agree to the terms set out below.

1. Terms & Conditions

1.1 About Aurilah Jewellery

Aurilah Jewellery curates and sells jewellery items, including but not limited to:

  • Sterling silver jewellery

  • Fashion and fine-style jewellery pieces
     

All products are curated and quality-checked prior to sale.

1.2 Eligibility

Purchases may be made by:

  • Adults aged 18 years or over
     

Parents or guardians are responsible for purchases made for minors.

1.3 Product Information

We take care to ensure product descriptions and images are accurate.

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However:

  • Minor variations in colour, finish, or appearance may occur

  • Images are for illustrative purposes only

1.4 Care & Wear

Jewellery should be worn and cared for in accordance with provided guidance.


Aurilah Jewellery is not responsible for damage caused by:

  • Normal wear and tear

  • Improper storage

  • Exposure to water, chemicals, or impact

Aurilah Jewellery Privacy Policy

2. Privacy Policy

2.1 Data We Collect

We may collect:

  • Name and contact details

  • Delivery address

  • Payment information

  • Order history

  • Customer communications

2.2 How We Use Your Data

Your data may be used for:

  • Order fulfilment

  • Customer support

  • Administrative and legal purposes

  • Marketing communications (with consent)

2.3 Group Data Sharing

Aurilah Jewellery operates within the Aurilah LTD group.
Certain information may be securely shared with Aurilah LTD for:

​

  • Marketing and communications

  • Brand insights and analytics

  • Operational administration

  • Legal and compliance purposes
     

Your data is never sold to third parties.

Aurilah Jewellery Accessibility Statement

3. Accessibility Statement

Aurilah Jewellery is committed to accessibility and inclusion.

​

We aim to:

  • Use clear, readable language

  • Provide accessible website navigation

  • Offer support where accessibility barriers arise
     

If you encounter accessibility issues, please contact us so we can assist where possible.

Aurilah Jewellery Returns & Refunds Policy

4. Refund & Returns Policy

4.1 Returns Eligibility

We accept returns in line with UK consumer law.

​

You may return an item if:

  • It is faulty

  • It is not as described

  • It arrives damaged
     

You must notify us within 14 days of receipt.

4.2 Condition of Returns

Returned items must:

  • Be unworn

  • Be in original condition and packaging
     

For hygiene and safety reasons, earrings are not returnable unless faulty.

4.3 Refund Processing

Refunds will be issued after inspection and may exclude original delivery costs unless legally required.

Aurilah Jewellery Delivery Policy

5. Delivery Policy

5.1 Dispatch

Orders are typically dispatched within a stated timeframe after payment.

5.2 Delivery Method

Delivery is handled by third-party postal or courier services.

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Aurilah Jewellery is not responsible for:

  • Delays outside our control

  • Delivery issues caused by incorrect address details

Aurilah Jewellery GDPR

6. GDPR & Data Protection

Aurilah Jewellery complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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You have the right to:

  • Access your personal data

  • Request corrections

  • Request erasure where legally applicable

  • Restrict processing

  • Withdraw consent
     

Requests should be submitted via our official contact channels.
Identity verification may be required.

Aurilah Jewellery Complaints Policy

7. Complaints

Aurilah Jewellery aims to deliver beautiful products and a respectful customer experience.

​

If you wish to raise a complaint:

  1. Please submit your complaint in writing with full details

  2. We will acknowledge receipt within 5 working days

  3. We aim to resolve all complaints fairly and promptly
     

Complaints relating to personal taste or wear and tear do not constitute grounds for refunds.

8. Governing Law

These Terms & Policies are governed by the laws of Scotland.

Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

AURILAH JEWELLERY LTD

Contact

0141 255 0481

Company Number SC841867

Registered Address:

48 West George Street Glasgow, G2 1BP

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Aurilah® is a registered trademark of Aurilah LTD. Used under licence with consent by its subsidiaries. © 2026 Aurilah LTD. All rights reserved.

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