Aurilah Business
Terms & Conditions, Policies & Legal Information
Last updated: 15th January 2026
Aurilah Marketing LTD is a UK-based boutique marketing services provider and forms part of the Aurilah LTD group of companies.
By accessing our website, purchasing services, or engaging with Aurilah Marketing LTD, you agree to the terms set out below.
1. Terms & Conditions
1.1 About Aurilah Business
Aurilah Business provides business support services, which may include:
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Business coaching and guidance sessions
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Strategy and planning support
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Efficiency and operational guidance
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Digital resources and business frameworks
Services may be delivered as:
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One-to-one sessions
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Digital resources
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Packs or programmes, where offered
1.2 Eligibility
Services are available to:
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Adults aged 18 years or over
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Individuals purchasing for legitimate business use
1.3 Nature of Services
best practice.
However, we do not provide regulated professional services including:
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Legal advice
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Financial advice
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Accounting services
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Investment advice
Where specialist advice is required, clients should consult an appropriately qualified professional.
1.4 Client Responsibility
Clients accept full responsibility for:
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Business decisions made
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Actions taken based on guidance
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Outcomes and implementation
No guarantee is provided regarding revenue, growth, or specific business results.
2. Privacy Policy
2.1 Data We Collect
We may collect:
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Name and contact details
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Email address
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Booking information
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Payment records
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Business details shared during service delivery
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Communications with us
2.2 How We Use Your Data
Your data may be used for:
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Delivering services and managing bookings
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Client communication and support
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Administration and legal purposes
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Marketing communications (with consent)
2.3 Group Data Sharing
Aurilah Business operates within the Aurilah LTD group.
Certain information may be securely shared with Aurilah LTD for:
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Marketing and communications
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Operational administration
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Brand analytics and insights
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Legal and compliance purposes
Your data is never sold to third parties.
2.4 Confidentiality
Sessions and communications are treated as confidential, except where disclosure is required by law.
3. Accessibility Statement
Aurilah Business is committed to inclusive and accessible service delivery.
We aim to:
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Communicate clearly and respectfully
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Provide reasonable adjustments where possible
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Offer calm, structured delivery formats
If you have accessibility requirements, please let us know prior to booking
4. Refund & Returns Policy
Due to the personalised nature of business services:
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All sessions and services are non-refundable once delivered
For packages, refunds are not available for services that have been partially delivered or used.
If a service cannot proceed due to an issue on our part, an alternative arrangement may be offered.
5. Cancellations
5.1 Client Cancellations
Clients must provide at least 48 hours’ notice to cancel or reschedule a session.
Cancellations made:
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With adequate notice may be rescheduled at our discretion
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With less than 48 hours’ notice will be charged in full
5.2 Provider Cancellations
If Aurilah Business needs to cancel a session, you will be offered:
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A rescheduled session, or
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A refund where appropriate
6. Delivery Policy
Services are delivered:
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Online via a secure platform, or
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In another format as agreed in advance
Clients are responsible for:
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Attending on time
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Having appropriate internet access
Ensuring a suitable environment for the session
6.2 Digital Resources
Any digital resources included in Aurilah Business offerings are delivered via:
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Email
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Secure download links
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Account access where applicable
7. GDPR & Data Protection
Aurilah Business complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You have the right to:
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Access your personal data
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Request corrections
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Request erasure where legally applicable
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Restrict processing
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Withdraw consent
Requests should be submitted via our official contact channels.
Identity verification may be required.
8. Complaints
Aurilah Business aims to provide a respectful, professional, and high-quality client experience.
If you wish to raise a complaint:
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Please submit your complaint in writing with full details
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We will acknowledge receipt within 5 working days
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We aim to resolve all complaints fairly and promptly
Complaints relating to business outcomes do not constitute grounds for refunds.
9. Governing Law
These Terms & Policies are governed by the laws of Scotland.
Any disputes shall be subject to the exclusive jurisdiction of the UK courts.
AURILAH BUSINESS LTD
Contact
0141 255 0976
Company Number SC873421
Registered Address:
48 West George Street Glasgow, G2 1BP
Aurilah® is a registered trademark of Aurilah LTD. Used under licence with consent by its subsidiaries. © 2026 Aurilah LTD. All rights reserved.